Time Warner Cable, US

Digital Phone Evolution:

• Built an application which enhanced digital telephony operations of Time Warner Cable, USA

App performance:

• Ensured stability of apps and enhanced them, reducing issues/outages exponentially every month

Call Processing and Bills:

• Processed call records, ensured proper bill generations and resolved client/customer/vendor issues daily

Knowledge Transition:

• Trained new hires for the entire suite of business and retail applications

Team:

• Closely worked with a team of 8 developers in my location and 3 onsite
• Worked with external teams from different companies and locations